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Terms and Conditions
This website is owned and operated by Fennel UK Ltd a company registered in England and Wales.
Company registration number 4367326, VAT Number GB793321031
These Terms and Conditions apply to the use of this website, including any orders that you place. Please read these Terms and Conditions carefully each time you access this website. Accessing any page on this website indicates that you have read, understood and accept these Terms and Conditions. If you do not accept these Terms and Conditions, do not use this website.
These Terms and Conditions do not affect your statutory rights.
Unless otherwise stated, all prices on our site are inclusive of VAT. Fennel UK reserves the right to adjust prices and specifications on this web site with no notice.
Access to and use of our Website are provided and permitted on a temporary basis. We are under no obligation to update the information contained on our Website. We reserve the right to modify, edit, delete, suspend or discontinue, temporarily or permanently, our Website or any part of it without notice.
Description of Products and/or Services and other Information
We do not guarantee that any product and/or service appearing on our Website is or will be available in stock at the time you wish to purchase any product and/or service.
We will take reasonable care to ensure that all information is correct at the time when such information was uploaded to our Website, but it may be inaccurate and incomplete and is subject to change. We therefore advise you to check information concerning our products and services with us, and we are not liable for loss incurred by you from relying on information from the website.
Choice of Law and Jurisdiction
Our Website is controlled and operated by us from our offices at our registered business address. These Terms and all matters arising or relating to these terms and this Website including its content shall be governed by English law. The English courts shall have non-exclusive jurisdiction to settle any disputes, which may arise out or in connection with these Terms or use of our Website.
These Terms contain the entire understanding between you and us with respect to the use of our Website. No representation, statement, inducement oral or written, not contained in these Terms (as updated from time to time) shall be binding on either you or us.
Returns and Refunds.
If you need to send anything back to us, you have 7 days following the day you received your goods to request to send them back. For more information please refer to our Returns Policy.
Fennel UK products are designed and manufactured to the highest standards and deliver high quality performance and ease of use. In the unlikely event of product failure, Fennel UK will send the original purchaser a replacement of the same model or a comparable model at no cost for failure due to defects in material and/or workmanship for 2 years from date of purchase.
The warranty is for replacement only and does not cover the cost of removal, installation or other incidental charges, consequential damages nor compensation. – For full details including exclusions please request a copy of our warranty document.
It is the Buyer’s responsibility to ensure that the Goods are suitable for the purpose to which they are intended to be used.
No representation or warranty is given as to the suitability or fitness of the Goods for any particular purpose and the Buyer shall satisfy itself in this respect and shall be totally responsible therefore.
If the Buyer has any specific requirements for the use of the Goods the Buyer must notify Fennel UK of these requirements in writing before purchasing the Goods.
If the Buyer is unsure as to the suitability of any Goods for a particular purpose it should consult Fennel UK Ltd prior to purchase.
The delivery rates displayed are for mainland UK only - EXCEPTIONS Channel Islands, Scottish Highlands and Islands, British Island, Ireland. For deliveries outside of mainland UK or in one of the EXCEPTION zones we reserve the right to cancel your order and refund in full, however we may be able to offer you an alternative delivery rate.
We cannot deliver to a PO Box address. Apologies for any inconvenience this may cause.
Europe & Rest Of World Delivery - Overseas delivery is available upon request. Please contact us for details.
Deborah Smith - Managing Director
Joined the company: 2005
Job role: Decision Maker
Hobbies: Cycling, Walking, Running
Favourite place: The Lakes
Favourite food: Hairy Bikers Toffee and Pecan Cheesecake 😊 hence the need for lots of exercise!
Favourite song: ‘The Way We Were’ - Gladys Knight
When I have free time I love to exercise, including all of the above and travel!
Marie Riley - Business Support Manager
Joined the company: 2010
Job role: Well for the last 4 weeks it’s been helping to design our new website … 😉
Hobbies: Running, Gym
Favourite city: New York
Favourite food: Seafood Linguine…with extra chillies
Favourite song: Hmmm I have a few, but probably ‘One Love – U2 and Mary J Blige’
I don't really have any free time, does such a thing even exist? I love watching junk tv with a glass of prosecco
Nathan Smith - Sales
Joined the company: 2011
Job role: Business development manager
Hobbies: Cars and Bikes
Favourite place: Lake district
Favourite food: Steak
Favourite song: Suspicious minds ‘Elvis’
When I have free time I love to: Spend time with the family outdoors
Kathy Goddard - Sales Administrator
Joined the company: 2015
Job role: Processing and despatching orders
Hobbies: Reading and going to the gym
Favourite city: Edinburgh
Favourite food: Pizza
Favourite song: Daydream Believer – The Monkees
When I have free time I enjoy a good glass of wine and reading a book
Lauryn Brogden - Junior Administrator
Joined the company: 2017
Job role: Order processing and Sales Administration
Hobbies: Make Up Application and Face Painting
Favourite city: Manchester
Favourite food: Beef stir-fry
Favourite song: David Bowie: Space Oddity
When I have free time, I love to listen to music